Privacy Policy

At Nirala Shop, we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share information when you use our website and services.

We follow all applicable data protection laws and regulations to ensure that your data is handled responsibly and with the highest standards of security.

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name and contact information (email address, phone number)
• Billing and shipping address
• Payment information (processed securely through payment gateways — not stored by us)
• Username and password (encrypted)
• Order history and preferences
• Product reviews and ratings submitted by you

Information Collected Automatically

When you browse our website, we automatically collect certain technical data:

• IP address and approximate geographic location
• Browser type and version
• Device type, operating system
• Pages visited and time spent on pages
• Referring URLs and search terms
• Cookie data (see Cookies section below)

We use the information we collect for the following purposes:

To Process Orders & Deliver Products

• Process and confirm your purchases
• Arrange delivery and send tracking updates
• Handle returns, exchanges, and refunds
• Resolve disputes and troubleshoot order issues

To Communicate With You

• Send order confirmation and shipment notification emails
• Respond to your inquiries and support requests
• Send promotional offers and newsletters (only with your consent)
• Notify you about changes to our policies or services

To Improve Our Services

• Analyze website usage to enhance user experience
• Develop new features and product offerings
• Prevent fraud and ensure website security
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Delivery Partners: To ship your orders (name, address, phone number)
• Payment Gateways: Razorpay and other processors to handle transactions securely
• Analytics Providers: Google Analytics to understand website usage (anonymized)
• Legal Authorities: When required by law or court order
• Service Providers: Email services and IT support under confidentiality agreements

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

We take the security of your personal data very seriously. We implement a variety of security measures to protect your information:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of passwords (bcrypt hashing)
• Regular security audits and vulnerability testing
• Access controls limiting who can view personal data
• PCI-DSS compliant payment processing — we never store card details

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Ask us to correct inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data (subject to legal requirements)
• Right to Opt-Out: Unsubscribe from marketing emails at any time via the link in our emails
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain processing of your personal data

To exercise any of these rights, please contact us at niralashop488@gmail.com. We will respond within 30 business days.

For privacy-related concerns, questions, or to exercise your rights, please reach out to us: