Return & Exchange
Not satisfied with your purchase? We make returns and exchanges simple, fast, and hassle-free.
Return & Exchange Overview
7-Day PolicyAt Nirala Shop, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 7-day return and exchange policy from the date of delivery.
We believe shopping should be worry-free. If there's a problem with your order — whether it's a wrong item, a damaged product, or just a change of mind — we're here to make it right.
7-Day Window
Request a return or exchange within 7 days of delivery
Tags Intact
Item must be unused with original tags and packaging
Full Refund
Eligible returns get a full refund to original payment method
To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order. Do not return items without first notifying us.
Eligible Items for Return
The following conditions must be met for a return or exchange to be accepted:
- Item was received within the last 7 days
- Item is unused, unwashed, and unworn
- Original tags, labels, and packaging are intact
- Item is in its original condition without any damage
- You have proof of purchase (order number or invoice)
Return is accepted for these reasons
- Wrong item delivered (different size, color, or product)
- Defective or damaged product received
- Product quality does not match the description on the website
- Missing items in the order
- Size exchange (subject to stock availability)
If you received a damaged or defective product, please share photos with our support team and we will process your return immediately with priority handling.
Non-Eligible Items
The following items cannot be returned or exchanged under any circumstances:
- Items that have been used, washed, or altered
- Items without original tags, labels, or packaging
- Intimate wear, innerwear, and undergarments (for hygiene reasons)
- Customized or personalized items
- Items purchased during special sale events (unless defective)
- Items returned after the 7-day return window
- Cosmetics and beauty products that have been opened or used
- Perishable goods or products with broken seals
Returns sent without prior approval from our team may be rejected and returned to sender at the customer's expense. Always contact us first.
How to Return an Item
Follow these simple steps to initiate a return:
Contact Our Support Team
Email us at niralashop488@gmail.com or call +91 9354356930 within 7 days of receiving your order. Provide your order number and reason for return.
Receive Return Approval
Our team will review your request and send a return approval email within 24–48 hours. We may request photos of the item for defective/damaged cases.
Pack the Item Securely
Pack the item in its original packaging with all tags, accessories, and documents. Clearly write your order number on the package.
Ship the Package
Ship the package to the address provided by our support team. We recommend using a trackable shipping method. Retain the tracking number.
Refund Processed
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.
Exchange Policy
We offer size and color exchanges subject to stock availability. Exchanges are processed faster than returns.
Exchange Conditions
- Exchange request must be raised within 7 days of delivery
- Item must be in original condition with tags intact
- Only one exchange is allowed per order item
- Exchange is subject to the availability of the requested size/color
- Price difference (if any) must be paid or will be refunded
Exchange Timeline
Once your exchange request is approved and the original item is received by us, the exchanged item will be dispatched within 3–5 business days.
If the desired size or color is not available, we will offer you a full refund or store credit. The choice is yours!
Refund Timeline
Refunds are processed after we receive and inspect the returned item. Here's what to expect:
| Payment Method | Refund Timeline | Mode |
|---|---|---|
| Credit/Debit Card | 5–7 business days | Original card |
| UPI (GPay, PhonePe, Paytm) | 2–3 business days | UPI account |
| Net Banking | 5–7 business days | Bank account |
| Cash on Delivery (COD) | 5–7 business days | Bank transfer |
| Store Credit / Wallet | Instant upon approval | Nirala Shop wallet |
You will receive an email confirmation once your refund has been initiated. Bank processing times may vary depending on your bank.
Need Help with a Return?
Our customer support team is available to assist you Monday to Saturday, 9 AM – 7 PM.
niralashop488@gmail.com
Phone
+91 9354356930
Address
B-113 Shahpur Padri Bazar Road, Gorakhpur – 273006
Need to return an order? 📦
Our team is ready to help you process your return quickly and easily.